Refund & Cancellation Policy

At Lavola ("Company", "we", "us", or "our"), an AI companion application, we uphold complete transparency in our billing. Subscriptions unlock unlimited multi-persona AI chats and premium multimedia features, while in-app voice calling operates via prepaid calling credit packs. All purchases are handled exclusively through official app stores (Google Play Store on Android and Apple App Store on iOS). Please review this policy carefully before authorizing any trial, subscription, or credit top-up.

1. General Policy

In accordance with industry standards for digital companion software and app store guidelines:

• All payments for active subscription plans, trial upgrades, and in-app calling credit packages are final, non-negotiable, and non-refundable.
• No refunds, credits, or prorated reimbursements are issued for:
  • Partially used subscription periods;
  • Failure to cancel an active Google Play or Apple App Store subscription prior to renewal;
  • Non-usage of the application during an active billing cycle;
  • Change of mind, dissatisfaction with subjective AI conversational outputs, or personal disinterest; or
  • Voluntary account deletion during an active subscription period or with unused calling credits remaining.

2. Store Subscriptions & Automatic Renewals

• Pre-Payment Disclosures: Before you approve any payment inside the app, the exact trial duration, trial fee, regular renewal amount, and billing frequency (monthly, quarterly, etc.) will be clearly displayed on the Google Play or Apple App Store payment confirmation sheet.
• Store-Managed Renewal: Subscriptions automatically renew through your Google Play Store account or Apple ID payment method unless canceled at least 24 hours prior to the trial expiration or current billing cycle end.
• Preserved Access: When you cancel an active subscription, recurring charges cease at the end of the billing term. You retain uninterrupted access to Lavola Premium across all AI companions until the conclusion of the already-paid period.

3. In-App Voice Calling Credits Policy

Voice calls with AI companions utilize a dedicated, credit-based billing system:

• Immediate Activation: Calling credit packs purchased through Google Play or Apple In-App Purchase are deposited into your User Credit Wallet instantaneously upon payment confirmation.
• Consumption Rules: User-initiated calls consume credits on a per-minute or per-second basis based on the specific AI persona's rate. Once consumed, voice call minutes cannot be refunded.
• Unused Credit Balances: Calling credits have no expiration date as long as your account remains active. However, credits are non-transferable to other users and cannot be converted into cash.
• Account Deletion Forfeiture: If you voluntarily delete your Lavola account, any unconsumed calling credits remaining in your User Wallet are permanently forfeited and will not be refunded.
• Proactive AI Calls: Proactive calls initiated by AI companions use internal System Credits and never deduct credits from your User Wallet.

4. How to Cancel Subscriptions in App Store & Google Play

Because your subscription is tied to your operating system account, you can cancel it at any time directly through your device without contacting support:

A. Google Play Store (Android Users)

1. Open the Google Play Store app on your Android smartphone or tablet.
2. Tap your Profile icon in the upper-right corner.
3. Select Payments & subscriptions > Subscriptions.
4. Select Lavola from your list of active subscriptions.
5. Tap Cancel subscription and follow the on-screen prompts to confirm.

B. Apple App Store (iOS Users)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Name / Apple ID at the top of the screen.
3. Tap Subscriptions.
4. Select Lavola.
5. Tap Cancel Subscription and confirm.

5. Permitted Refund Exceptions

Lavola will consider and approve refund requests strictly under the following verifiable technical exceptions:

• Duplicate Transaction: A technical or store billing error resulted in multiple debits for the identical subscription plan or calling credit pack within a 24-hour period.
• Technical Delivery Failure: Your store account was successfully debited, but due to a verified server failure on Lavola's backend, the subscription access or purchased calling credits were not provisioned to your account within 48 hours.
• Platform Store Refunds: Because payments are processed by Apple and Google, you may also request refunds directly through Apple Report a Problem or Google Play Refund Request in accordance with platform policies.

6. Refund Processing Timelines

• Method of Refund: Approved refunds are credited back exclusively to the original payment source linked to your Google Play or Apple ID account.
• Turnaround Time: Once approved, store refunds typically reflect in your bank account or payment method within 5 to 10 working days, depending on store policies and banking institutions.

7. Billing Support & Inquiries

If you encounter a billing glitch or need verification regarding uncredited calling credits, please contact our billing desk: