Contact Us

1. Get in Touch

We are here to support your journey with Lavola AI Companion. Whether you have questions regarding our companions, need assistance with your subscription or calling credits, or want to share feedback about your experience, our support team is dedicated to assisting you.

2. Email Support Desk

For all customer inquiries, technical troubleshooting, billing questions, or account assistance, please contact our official support desk directly via email:

What to include in your email for rapid resolution:

• Account Credential: Your registered mobile phone number or authenticated Google/Apple ID account.
• Device & OS: Your smartphone model and operating system version (e.g., Samsung Galaxy S24 / Android 14).
• App Version: The version of Lavola currently installed on your device (visible in App Settings).
• Detailed Description: A clear explanation of the issue, question, or transaction details (with screenshots attached if applicable).

3. Response Times & Support Channels

Our support team reviews every incoming message carefully. Inquiries are generally reviewed and answered within 24 to 48 business hours during our active working days. Inquiries regarding billing disputes or account access are prioritized.

4. Operational Working Hours

Our support desk operates during the following schedule:

Note: Emails sent outside operational hours or during weekends will be processed sequentially on the following business day.

5. Corporate Office & Grievance Redressal

Lavola is operated and managed by AIVO Technologies Pvt. Ltd. For legal notices, regulatory correspondence, or escalated grievances, contact our registered office: