Account Deletion & Data Removal
At Lavola, we put you in full control of your personal information, AI persona memories, and account lifecycle. This policy describes your deletion options, data eradication timelines, and the procedure to submit a deletion request both inside the app and via the web.
Deleting your Lavola account does NOT automatically cancel active recurring app store subscriptions. Because recurring billing is managed directly by Google Play (Android) or Apple App Store (iOS), you MUST manually cancel your active subscription in your device store settings before deleting your account to prevent future renewals.
Refer to our Subscription Cancellation Instructions for direct steps.
1. Understanding Your Deletion Options
Because Lavola supports multiple AI companions, you do not need to delete your entire account if you simply wish to start fresh with a specific companion. Review the differences below before proceeding:
Option A: Single Persona Reset (Recommended for Fresh Starts)
Ideal if you want to start over with just one specific companion without losing your account, wallet, or other relationships:
- Scope: Applies exclusively to the selected AI companion.
- Chat History: Wiped only for that companion; all other companion conversations remain intact.
- Relationship Memory: Relationship memory and milestone history reset to day-zero for that companion.
- Calling Credits & Wallet: 100% preserved in your User Wallet for all companions.
- Active Subscription: Continues uninterrupted.
Option B: Full Account Deletion (Permanent Eradication)
Permanently closes your Lavola account and removes all associated data across the platform:
- Scope: Applies to your entire Lavola account and all companions.
- Chat History: Permanently wiped across all companions.
- Relationship Memory: All memory vectors, embeddings, and context are permanently eradicated from servers.
- Calling Credits & Wallet: Any remaining credit balance is immediately forfeited.
- Active Subscription: Access terminates immediately (must be cancelled in Google Play or Apple App Store).
2. Option A: Reset Chat with a Single AI Companion
If you only want to clear your conversation history and reset relationship memory with an individual AI companion:
- Open the Lavola app on your mobile device.
- Open the chat screen of the specific AI companion you wish to reset.
- Tap the three dots (⋮) or Companion Profile in the top-right corner.
- Select "Delete Chat / Reset Persona".
- Confirm the action when prompted.
Outcome: Locally stored messages, uploaded photos, and generated media for that persona are erased. The persona will initiate a fresh welcome greeting without affecting your other companions, your credit wallet, or your subscription.
3. Option B: Complete In-App Account Deletion
To delete your entire Lavola account directly within the application:
- Open the Lavola app.
- Navigate to Profile / Settings (bottom navigation tab).
- Scroll down to the Account section.
- Tap on "Delete Account".
- Review the summary of forfeitable assets (credit balance and active access).
- Confirm your identity via verification (SMS OTP or linked Google/Apple re-authentication).
- Tap "Permanently Delete My Account".
4. What Data Gets Purged vs. Retained
Upon submitting an account deletion request:
Data That Is Permanently Erased:
- Account Identifiers: Your phone number, Google ID, Apple ID, device tokens, and display name.
- Conversations & Uploads: All chat message transcripts, generated media cache, and voice notes stored locally on your device or ephemerally processed on servers.
- Persona Memory Graphs: All stored relationship context, preferences, and long-term memory embeddings across all AI companions.
- Voice Call Records: Session timestamps, call duration logs, and calling history.
- Calling Credits: Any remaining balance in your User Credit Wallet is permanently forfeited.
Data Retained for Statutory Compliance:
- Tax & Invoicing Records: Financial payment transaction IDs and invoice records are maintained for up to 7 years solely to comply with the Indian Goods and Services Tax (GST) Act, Companies Act, and financial auditing laws. These records are isolated from conversational systems.
5. Processing Window & Grace Period
In alignment with Lavola platform standards:
- Immediate Access Revocation: Your account is immediately deactivated and disconnected from companion servers upon request.
- 30-Day Permanent Purge: A 30-day technical processing window applies before backup databases permanently overwrite records.
- Cancellation During Window: If you log in again within 30 days, your deletion request will be canceled. After 30 days, all personal data is irrevocably destroyed and cannot be recovered by support staff.
6. In-App Account Deletion Requirement
For your privacy, account security, and verified authentication, all account deletions must be initiated directly from within the Lavola mobile app:
- Open the Lavola app on your Android or iOS device.
- Go to the Settings tab (or tap your Profile icon).
- Select Account and tap "Delete Account".
- Follow the on-screen confirmation prompts to complete identity verification and permanently schedule your data wipe.
Note: If you have already uninstalled the application, simply re-download Lavola from the Google Play Store, sign in with your registered number or account, and tap "Delete Account" in Settings. You may also contact our support team at support@lavola.ai for manual assistance.
7. Support Assistance
If you encounter difficulties submitting your deletion request online, you can email our support team directly:
Unit No. 1501, 15th Floor, Signature Tower,
AIPL Joy Central, Sector 65,
Gurugram, Haryana – 122101, India
Note: For security, our support team will verify ownership of the account via SMS or email confirmation before processing. Never share your OTP, PIN, or payment passwords.